Privacy policy

Last updated: April 16, 2026

This Privacy Policy describes how Kent Sourdough Co (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.kentsourdoughco.com.

1. PERSONAL INFORMATION WE COLLECT

When you visit the Site, we collect certain information necessary to process your purchases and improve your experience:

  • Contact Information: Name, shipping address, billing address, email address, and phone number.

  • Payment Information: Payment details (processed securely via Shopify/your chosen gateway). We do not store full credit card numbers on our servers.

  • Order History: Details of the "Ancestor" pouches or kits you have purchased.

  • Device Information: IP address, browser type, and how you interact with our site (collected via cookies).

2. HOW WE USE YOUR INFORMATION

We use your personal information to provide our services to you, which includes:

  • Fulfilling your orders and arranging for Royal Mail tracked shipping.

  • Communicating with you regarding your "First Feed" or activation questions.

  • Screening orders for potential risk or fraud.

  • Providing you with marketing updates (only if you have opted-in to our waitlist or newsletter).

3. SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use it as described above. For example:

  • Shopify: We use Shopify to power our online store.

  • Shipping Carriers: We share your name and address with Royal Mail to deliver your sourdough starter.

  • Legal Obligations: We may share information to comply with applicable UK laws and regulations.

4. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. YOUR RIGHTS (UK GDPR)

As a UK resident, you have the following rights regarding your data:

  • The right to access the personal information we hold about you.

  • The right to rectification (correcting any wrong info).

  • The right to erasure (the "right to be forgotten").

  • The right to withdraw consent for marketing at any time.

To exercise these rights, please contact us at info@kentsourdoughco.com.

6. COMPLAINTS

If you are not satisfied with our response to a data request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. CONTACT US

For more information about our privacy practices, please contact us: 

Kent Sourdough Co 

Email: info@kentsourdoughco.com 

Address: 27 Old Gloucester St, Holborn, London WC1N 3AX